( OPERATIONS DIRECTOR ) – COMEX MEMBER
T.O: 2 Billion of Euros / 105 stores / 10 000 FTE / Direct reports16 people.
- Redefine of the business model Hypermarket & Supermarket / T.O: +23,6 % average growth over 7 years.
- Launch the global store renovation plan : Additional sales growth of +15%.
- Purchase and Merge the Argentinian company EKI (150 stores) : Better integration of the group.
- Creation of a customer plan (digital web, mystery shopper, training) 87 % in customer satisfaction.
- Brand storming / Redefine the sales strategy for the appliance sales force / Skills Assessment for the team and training plan / Country roll out / Extended warranty sales + 3% of commercial margin
- Launch Digital Initiatives ( non food web site, store test Monroe + 95 % growth, cashier pilot).