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SMAIL : Engagment  Manager (Sales & Operations)
1090 € HT par jour
Disponibilité : préavis de 1 mois {[{ (freelance.date_available <= now() ? 'Maintenant' : freelance.date_available|date:'dd/MM/yyyy') }]} Maintenant préavis de {[{ freelance.preavis }]} mois {[{ freelance.availability }]}
Disponible en part-time: Oui

Profil mis à jour le : 03/04/2019

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Manager expérimenté en (sales & operations) au niveau national et international, trilingue et disponible avec péavis.

SMAIL

52 ans

Orsay

Engagment Manager (Sales & Operations) SMAIL

Certification

 

2009 : Prgram managment

2007 : LCC

Expériences professionnelles

 

Société de Conseil et de Management de Transition
Senior Consultant

Jan 2018 - aujourd'hui

- Minister of transport Maritime: RFI/RFP’s specification–Ports & Maritime surveillance & control
- ANFR & MoD: Spectrum Management & Communications Electronic Warfare
- Signalis/Airbus : Pre-sales and solution support VTMIS system.


VTMIS Program
Director & Consortium Head

Jan 2010 - Jan 2017

(Ericsson/Kongsberg/KTI/Indjaz) - Africa
Full integration "VTMIS" Vessel Traffic Management and Information System. 1300 km Coastal, 20 ports (Infra, Teleco, Radar, VHF, CIP, PCS, IT, surveillance system, scanner, Cloud/XaaS), Managed Services, Training & Customer support.

• Bid Mgmt, contract & EKKI Teaming agreement set-up,
• Management of the customer, consortium and the institutions
• Delivery management of all infrastructure and service related commitments.
• Set-up and delivery Training Center compliant with IALA.
• Reporting to Board Members (monthly)
• P&L Management (Headcount: 60+ in Field and 20+ in Global Service Share Centre) & cash collection
• Accountable for the balanced scorecard.
• Project team management, in a matrix organization with Engineering department and other support functions (services, procurement, finance, legal, … )
• Management of the relevant partners and subcontractors
• Bring best-in-class system and services in an intercultural context, and in relation with portfolio roadmap
• Federate all parties involved in the project delivery,
• Permanently ensure customer satisfaction
Achievements
• Close deal (166€)
• Successful transformation (organization, processes & culture) from 4 companies to One delivery model
• Met/Exceeded (Stretch/Commitment) on own financial
• Employee Engagement Stretch Target
• Customer Satisfaction Robust Target
• Cost Efficient Operations (-20%) - Operational Excellence in Service Delivery (+15% in Add One Sales)


Ericsson France (SFR/Gov/Utilities)
Senior Sales Manager

Jan 2009 - Jan 2010

• Accountable for overall Sales & delivery: Infra, OSS/BSS, IT & Managed Services
• Lead the strategy & Business development
• Delivery management of all infrastructure and service related commitments.

Achievements

• Win news customers
• Grew business (+35%) in 3 years - Met or Exceeded Top & Bottom line Targets


Ericsson - North Africa
VP Services Sales Director

Jan 2005 - Jan 2009

Accountable on sales and delivery for Services portfolio (Consulting, design, Rollout, System Integration, Training, Customer Support and Managed Services). The Market Unit has geography of 7 countries.
• Organization: 300++ Headcount in 2005 - 700++ Headcount in 2009
• Accountable for the balanced scorecard (SLA, KPI, WC)
• Project team management, in a matrix organization with other support functions (Finance, legal, … )
• Management of the relevant partners and subcontractors
• Bring best-in-class system and services in an intercultural context, and in relation with portfolio roadmap
• Federate all parties involved in the project delivery,
• Permanently ensure customer satisfaction
• Customer management & relationship at C-level
• Reporting to VP Services Business Unit Global Services (BUGS)
Achievements (customers: Operators, Government & Utilities)
• Grew Services Business by 3 times in three years – Met or Exceeded Top and Bottom Line Targets in 2007 and 2008
• Transform the Organization structure, processes and tools to execute the Growth
• Customer Satisfaction - Stretch Levels in 2008, Robust Levels in 2007
• Employee Satisfaction - Human Capital Index on Stretch Levels in 2006, on Robust Levels in 2007 and 2008
• Cost Efficient Operations - Operational Excellence in Service Delivery (Opex reduction -15%)
• Contract Fulfillment Responsible for Market Unit North Africa
• Responsible for Consulting, Prime Integrator, Full Turn Key and Managed Operations Engagement Models
• 7 Managed Services contracts (outsourcing)
• 54 rollout & Customer Support contracts
• KPI Fulfillment
• Restored Gross Margins to 2 digits (60+ M€ in 2005 - 270+ M€ in 2009)


Ericsson Sweden
Program Manager: Transition & Transformation

Jan 2003 - Jan 2004

• Global Delivery Organization (China, India, Sweden, Romania: 4500 employees) evaluation & assessment
• Establish Operational & Financial Model for ONE Global Service Delivery Organization for Integration System and Managed Services
• Execute on identified Efficiencies for delivery

Achievement:
• Headcount & Run Rate Reduction
• Process, procedure, tools and delivery organizations


Ericsson France
Presales & Sales Support Manager

Jan 1999 - Jan 2003

• Solution/bid management, cost & price (mobile & fixed network)
• Customer engagement model

Achievement:
• Increase company market share by 20% (Network, IT and Services)
• Customer Satisfaction - Robust Levels in 2000&2001, Stretch Levels in 2002&2003


Orange Groupe
SI Manager

Jan 1996 - Jan 1999

• Lead SI strategy, the regulatory compliance & functional requirements
• Vendor management & engagement model (outsourcing, new delivery model, …)
• Organization & human capital
• lead Solution Integration Model, roadmaps
• Business Performance (SLA, KPI, …)

Achievement:
• Increase company market share by 20% (Network, IT and Services)
• Cost Efficient Operations - Operational Excellence in SI Delivery (OpEx saving 15%)
• Improve Call Center response time by 15% by leading a cross-functional team in Software & process upgrade


Steria
Project Manager

Jan 1995 - Jan 1996

(Software Development and Integration)


Alcatel
Integration Engineer

Jan 1993 - Jan 1994

(Telecom Software Development and Integration)


Schlumberger Industry
R&D Engineer

Jan 1991 - Jan 1992

Training: Program Mgmt. (Stockholm) | LCC360 Training Cycle (Leadership & Sales: London, Cairo) | Marketing and sales (HEC Paris) | Communication & behaviors (Oxford) | others internal products & services training

Others: Member of France Business Angels investing 500K€-2M€+ in start-ups | French citizenship


Formation

 

1991     (Paris-Sud/ENSTA) - Master MSc: Telecom & Information System

1990     Paris/Orleans - Master II: MIAGE Information System

Langues

 

anglais : Courant

espagnol : Moyen

arabe : Courant